Privacy policy

What we collect

To deliver food we need very little, and this is all of it:

• Your mobile number, so the rider can call you and so you can find your order.
• The delivery address, including the pin you dropped and the notes you typed for the rider.
• What you ordered and what you paid, so the shop is paid correctly and you have a record if something goes wrong.
• Where you are, when you use it, so we can show you shops that deliver to you and work out the delivery fee. This happens when you tap the location button or type a landmark.

There are no customer accounts and no passwords on Dishlia. You do not have to give us an email address to order.

Who sees it

The shop preparing your order sees the items and the delivery notes it needs to cook it. The rider collecting it sees the address, the notes and your phone number, because they have to call you.

Our payment provider sees the amount and the payment reference. Card numbers are handled by the provider, never by Dishlia.

We do not sell your information, and we do not hand it to advertisers.

Cookies and this device

We keep a small number of things on your device: where you are, what is in your basket, the orders you placed on that phone, and the currency you chose to view prices in. They exist so the site works without asking you the same question twice, and they are not used to follow you around the internet.

How long we keep it

Order records are kept for accounting and tax purposes. Location pings and delivery tracking are kept for as long as they are useful for sorting out a complaint, and are then cleared by the platform's own housekeeping.

Your choices

You can clear the basket, your saved location and this device's order history at any time from the app. For anything held on our servers, contact us and we will tell you what we hold against your number, correct it, or delete it, unless we are required to keep it for tax or for a dispute.